Terms & Conditions

TABLE OF CONTENTS

Last updated on: 08 December 2025

Welcome to Click Media Agency! By registering for a customer account, accepting an offer, or using any of our services (as defined below), you agree to be bound by the following General Terms and Conditions (“GTC”).

In these GTC, the terms “we”, “us”, and “our agency” refer to Click Media Agency (sole proprietorship owned by Ibrahim Jaber), while “you” or “the customer” refers to the natural or legal person making use of our services, including any affiliated entities or representatives.

Click Media Agency provides a comprehensive digital media and marketing platform designed to support customers in all aspects of their online presence. Our services include without limitation the development of social-media strategies, the creation and editing of video and graphic content, the production of digital media, brand development, advertising campaigns, consulting, workshops, as well as the provision of digital products and tools. All services offered by us are referred to in these GTC as “Services”.

Any new features, products, or tools added to our existing Services are also subject to these GTC.

The current version of our GTC will be published here as soon as the final website is available. For inquiries or to request a digital copy of the GTC, you may contact us at any time at: info@ck-mediagency.com.

Before using any services provided by Click Media Agency, you must read, understand, and agree to all terms contained in these GTC, including our Privacy Policy (“Datenschutzerklärung”) as well as any additional policies or agreements that may apply to specific Services.

Please note: Any plain-language summaries are provided solely for informational purposes and are not legally binding. Only the full legal formulations are authoritative. By using our Services, you expressly agree to all conditions stated herein without limitation. We recommend that you review this page periodically for updates.

1. Scope of Application and Contractual Relationship

  1. These General Terms and Conditions (GTC) govern all contractual relationships between Click Media Agency (sole proprietorship of Ibrahim Jaber), hereinafter referred to as “the Agency”, and its customers within and outside Germany.
  2. The GTC apply to all services offered by the Agency, including but not limited to social media management, content production, video editing, graphic design, brand development, paid advertising campaigns, strategic consulting, digital products, as well as any other services provided within the scope of the Agency’s professional activities.
  3. Deviating or conflicting terms and conditions of the customer shall not apply unless the Agency has expressly agreed to their validity in writing. These GTC apply both to consumers within the meaning of Section 13 of the German Civil Code (BGB) and to business clients within the meaning of Section 14 BGB; in the event of any conflict, the provisions applicable to business clients shall prevail.
  4. By entering into a contract or using any service, the customer acknowledges and accepts these GTC as the sole binding legal basis for the cooperation.

2. Subject Matter of the Contract and Description of Services

  1. The subject matter of the contract is defined by the individually concluded agreement, the offer, or the written service description. Only written agreements are binding with regard to the scope, nature, and quality of the services to be provided.
  2. The agency’s services may include, but are not limited to:
    1. Development and implementation of social media strategies
    2. Creation of editorial and content plans
    3. Production and editing of digital content (video, graphics, text)
    4. Video editing, color grading, and audio enhancement
    5. Design of branding elements, corporate design, and packaging
    6. Planning and execution of marketing and advertising campaigns
    7. Provision of digital products and templates
  3. All services are provided exclusively in digital form unless expressly agreed otherwise in writing.
  4. Oral ancillary agreements or undocumented promises have no legal effect.

3. Conclusion of Contract

  1. A contract between the Agency and the Customer is concluded:
    1. by acceptance of a written offer,
    2. by confirmation via e-mail, WhatsApp, or similar digital communication channels,
    3. or by the purchase of digital products through the Agency’s website.
  2. The Agency reserves the right to reject contract requests without providing reasons, based on economic, technical, or legal considerations.
  3. All offers remain non-binding until confirmed in writing. Any amendments or additions to the contract require written form. This requirement of written form also applies to any subsequent waiver of the written form requirement.

4. Customer Cooperation Obligations

  1. The Customer undertakes to provide all content, materials, and information required for the performance of the services in full, on time, and in suitable file formats. This includes, in particular:
    1. texts, images, videos, logos
    2. access data for social media accounts
    3. strategic guidelines and approvals
    4. any other relevant documentation
  2. The Customer guarantees that all content provided is free of third-party rights and does not infringe any copyright, trademark, or personal rights.
  3. Delayed or incomplete provision of the required materials automatically leads to an extension of the delivery deadlines. The Agency assumes no liability for any delays resulting therefrom.
  4. If the Customer fails to fulfil their cooperation obligations despite being requested to do so, the Agency is entitled to suspend the work or continue based on the information available. In both cases, the service shall be deemed to have been properly performed in accordance with the contract.

5. Performance of Services, Delivery Deadlines, and Force Majeure

  1. The Agency performs its services with due care, professional expertise, and within the deadlines agreed upon in writing. Delivery is made exclusively by digital means, such as cloud links, email, or other mutually agreed transmission methods.
  2. Delivery periods commence only after the Customer has provided all required materials and has made the contractually agreed payments.
  3. The Agency shall not be liable for delays caused by circumstances beyond its control, including but not limited to:
    1. force majeure
    2. technical malfunctions
    3. internet outages
    4. illness
    5. political events
    6. other unforeseeable circumstances
  4. In the event such circumstances occur, the agreed deadlines shall be automatically extended for a reasonable period. If the performance of the service becomes permanently impossible, both parties have the right to terminate the contract without any claims for damages.

6. Remuneration, Payment Terms, and Automatic Contract Renewal

  1. The remuneration is determined by the applicable price list or the individually agreed written contract.
  2. For monthly services, the following applies:
    1. 50% of the total fee is due before the commencement of the service,
    2. 50% is due 15 days after the start of the contract.
  3. For project-based services, a two-stage payment model also applies:
    1. 50% upon commissioning,
    2. 50% upon completion of the service.
  4. Services with a low order value must be paid in full in advance.
  5. Monthly contracts renew automatically for an additional month unless terminated in writing at least 14 days before the end of the current term.
  6. Invoices must be paid within seven days without deduction. In the event of late payment, the Agency is entitled to:
    1. charge default interest pursuant to §288 BGB,
    2. impose reminder fees,
    3. suspend service delivery until full payment has been received.

7. Revisions, Change Requests, and Additional Services

  1. The Customer is entitled to two free revision rounds per agreed service. These cover only minor adjustments.
  2. The following qualify as substantial changes, including but not limited to:
    1. complete redesign,
    2. modification of style, structure, or concept,
    3. replacement of essential components after project start,
    4. any changes causing significant additional work.
  3. Substantial changes are billed separately in accordance with the applicable hourly or project rate.
  4. If the Customer refuses approval without objective justification despite several revisions, the project shall be deemed completed in accordance with the contract.

8. Right of Withdrawal, Refund Policy, and Commencement of Services

  1. Consumers have a statutory right of withdrawal of 14 days from the conclusion of the contract, provided that:
    1. the service has not been fully rendered, and
    2. the Customer has not expressly agreed that the Agency begins performance before the withdrawal period expires.
  2. If such consent is given, the right of withdrawal expires prematurely.
  3. For digital products, the right of withdrawal lapses entirely pursuant to §356 (5) BGB as soon as the Customer has gained access or initiated a download.
  4. Entrepreneurs are not entitled to any right of withdrawal.
  5. Refunds are excluded once work has commenced or initial drafts have been delivered.

9. Liability for Content and Limitation of Liability

  1. The Customer bears sole responsibility for all content provided. This includes all copyright, trademark, and personal rights implications.
  2. The Customer shall fully indemnify the Agency against any claims asserted by third parties arising from Customer materials, including all legal and procedural costs.
  3. The Agency’s liability is limited—where legally permissible—to intent and gross negligence. Liability for indirect damages, loss of profits, or algorithm-related changes in reach is excluded.
  4. All marketing and strategic recommendations are non-binding; no specific success is guaranteed.

10. Use of AI Technologies

  1. The Agency is entitled to use AI-assisted systems, automated tools, or algorithmic technologies in the performance of services without requiring separate notification to the Customer.
  2. The Customer acknowledges that AI-based processes are a standard component of modern digital production and do not create any independent rights to underlying models, prompts, or internal technical workflows.
  3. The Agency accepts no liability for AI-related limitations, errors, or changes caused by external providers.
  4. The Customer receives usage rights only to the final deliverables, not to internal working files or AI-generated intermediary processes.

11. Subcontractors and Auxiliary Agents

  1. The Agency may engage subcontractors, freelancers, or external service providers without the Customer’s prior consent. The Agency remains the sole contracting party and responsible service provider.
  2. The Agency is not liable for delays or performance deviations caused by third parties unless due to its own gross negligence.

12. Usage Rights and Portfolio Use

  1. Upon full payment, the Customer receives simple, non-exclusive usage rights to the delivered results.
  2. Not included are:
    1. exclusive usage rights,
    2. unlimited licenses (spatial or temporal),
    3. delivery of raw files or open project files,
  3. unless expressly agreed in writing.
  4. The Agency is entitled to use all created works including social media content, designs, videos, and branding elements for reference and portfolio purposes, including:
    1. on the Agency’s website,
    2. on social media channels,
    3. in presentations,
    4. in sales materials.
  5. No separate approval from the Customer is required for such use.

13. Data Protection and Confidentiality

  1. The Agency processes personal data in accordance with the GDPR exclusively for fulfilling contractual obligations.
  2. The Customer is responsible for providing all personal data lawfully and correctly, particularly when supplying access data or third-party content.
  3. Both parties agree to maintain strict confidentiality regarding all information obtained throughout the collaboration, regardless of the form of transmission. This obligation persists beyond the termination of the contract.

14. Contract Duration, Termination, and Settlement

  1. Monthly contracts automatically renew for successive one-month periods unless terminated in writing with 14 days’ notice.
  2. The right to extraordinary termination remains unaffected.
  3. Upon termination, all outstanding payments become immediately due. No refunds are granted for services already rendered or commenced.
  4. Obligations concerning confidentiality and usage rights continue beyond the end of the contract.

15. Place of Jurisdiction, Applicable Law, and Severability Clause

  1. German law shall apply exclusively.
  2. If the Customer is an entrepreneur, the exclusive place of jurisdiction shall be the registered office of the Agency in 77723 Gengenbach, Germany.
  3. Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid one that most closely approximates the economic purpose of the original provision.

TABLE OF CONTENTS

Last updated on: 08 December 2025

Welcome to Click Media Agency! By registering for a customer account, accepting an offer, or using any of our services (as defined below), you agree to be bound by the following General Terms and Conditions (“GTC”).

In these GTC, the terms “we”, “us”, and “our agency” refer to Click Media Agency (sole proprietorship owned by Ibrahim Jaber), while “you” or “the customer” refers to the natural or legal person making use of our services, including any affiliated entities or representatives.

Click Media Agency provides a comprehensive digital media and marketing platform designed to support customers in all aspects of their online presence. Our services include without limitation the development of social-media strategies, the creation and editing of video and graphic content, the production of digital media, brand development, advertising campaigns, consulting, workshops, as well as the provision of digital products and tools. All services offered by us are referred to in these GTC as “Services”.

Any new features, products, or tools added to our existing Services are also subject to these GTC.

The current version of our GTC will be published here as soon as the final website is available. For inquiries or to request a digital copy of the GTC, you may contact us at any time at: info@ck-mediagency.com.

Before using any services provided by Click Media Agency, you must read, understand, and agree to all terms contained in these GTC, including our Privacy Policy (“Datenschutzerklärung”) as well as any additional policies or agreements that may apply to specific Services.

Please note: Any plain-language summaries are provided solely for informational purposes and are not legally binding. Only the full legal formulations are authoritative. By using our Services, you expressly agree to all conditions stated herein without limitation. We recommend that you review this page periodically for updates.

1. Scope of Application and Contractual Relationship

  1. These General Terms and Conditions (GTC) govern all contractual relationships between Click Media Agency (sole proprietorship of Ibrahim Jaber), hereinafter referred to as “the Agency”, and its customers within and outside Germany.
  2. The GTC apply to all services offered by the Agency, including but not limited to social media management, content production, video editing, graphic design, brand development, paid advertising campaigns, strategic consulting, digital products, as well as any other services provided within the scope of the Agency’s professional activities.
  3. Deviating or conflicting terms and conditions of the customer shall not apply unless the Agency has expressly agreed to their validity in writing. These GTC apply both to consumers within the meaning of Section 13 of the German Civil Code (BGB) and to business clients within the meaning of Section 14 BGB; in the event of any conflict, the provisions applicable to business clients shall prevail.
  4. By entering into a contract or using any service, the customer acknowledges and accepts these GTC as the sole binding legal basis for the cooperation.
  5.  

2. Subject Matter of the Contract and Description of Services

  1. The subject matter of the contract is defined by the individually concluded agreement, the offer, or the written service description. Only written agreements are binding with regard to the scope, nature, and quality of the services to be provided.
  2. The agency’s services may include, but are not limited to:
    1. Development and implementation of social media strategies
    2. Creation of editorial and content plans
    3. Production and editing of digital content (video, graphics, text)
    4. Video editing, color grading, and audio enhancement
    5. Design of branding elements, corporate design, and packaging
    6. Planning and execution of marketing and advertising campaigns
    7. Provision of digital products and templates
  3. All services are provided exclusively in digital form unless expressly agreed otherwise in writing.
  4. Oral ancillary agreements or undocumented promises have no legal effect.

3. Conclusion of Contract

  1. A contract between the Agency and the Customer is concluded:
    1. by acceptance of a written offer,
    2. by confirmation via e-mail, WhatsApp, or similar digital communication channels,
    3. or by the purchase of digital products through the Agency’s website.
  2. The Agency reserves the right to reject contract requests without providing reasons, based on economic, technical, or legal considerations.
  3. All offers remain non-binding until confirmed in writing. Any amendments or additions to the contract require written form. This requirement of written form also applies to any subsequent waiver of the written form requirement.

4. Customer Cooperation Obligations

  1. The Customer undertakes to provide all content, materials, and information required for the performance of the services in full, on time, and in suitable file formats. This includes, in particular:
    1. texts, images, videos, logos
    2. access data for social media accounts
    3. strategic guidelines and approvals
    4. any other relevant documentation
  2. The Customer guarantees that all content provided is free of third-party rights and does not infringe any copyright, trademark, or personal rights.
  3. Delayed or incomplete provision of the required materials automatically leads to an extension of the delivery deadlines. The Agency assumes no liability for any delays resulting therefrom.
  4. If the Customer fails to fulfil their cooperation obligations despite being requested to do so, the Agency is entitled to suspend the work or continue based on the information available. In both cases, the service shall be deemed to have been properly performed in accordance with the contract.

5. Performance of Services, Delivery Deadlines, and Force Majeure

  1. The Agency performs its services with due care, professional expertise, and within the deadlines agreed upon in writing. Delivery is made exclusively by digital means, such as cloud links, email, or other mutually agreed transmission methods.
  2. Delivery periods commence only after the Customer has provided all required materials and has made the contractually agreed payments.
  3. The Agency shall not be liable for delays caused by circumstances beyond its control, including but not limited to:
    1. force majeure
    2. technical malfunctions
    3. internet outages
    4. illness
    5. political events
    6. other unforeseeable circumstances
  4. In the event such circumstances occur, the agreed deadlines shall be automatically extended for a reasonable period. If the performance of the service becomes permanently impossible, both parties have the right to terminate the contract without any claims for damages.

6. Remuneration, Payment Terms, and Automatic Contract Renewal

  1. The remuneration is determined by the applicable price list or the individually agreed written contract.
  2. For monthly services, the following applies:
    1. 50% of the total fee is due before the commencement of the service,
    2. 50% is due 15 days after the start of the contract.
  3. For project-based services, a two-stage payment model also applies:
    1. 50% upon commissioning,
    2. 50% upon completion of the service.
  4. Services with a low order value must be paid in full in advance.
  5. Monthly contracts renew automatically for an additional month unless terminated in writing at least 14 days before the end of the current term.
  6. Invoices must be paid within seven days without deduction. In the event of late payment, the Agency is entitled to:
    1. charge default interest pursuant to §288 BGB,
    2. impose reminder fees,
    3. suspend service delivery until full payment has been received.

7. Revisions, Change Requests, and Additional Services

  1. The Customer is entitled to two free revision rounds per agreed service. These cover only minor adjustments.
  2. The following qualify as substantial changes, including but not limited to:
    1. complete redesign,
    2. modification of style, structure, or concept,
    3. replacement of essential components after project start,
    4. any changes causing significant additional work.
  3. Substantial changes are billed separately in accordance with the applicable hourly or project rate.
  4. If the Customer refuses approval without objective justification despite several revisions, the project shall be deemed completed in accordance with the contract.

8. Right of Withdrawal, Refund Policy, and Commencement of Services

  1. Consumers have a statutory right of withdrawal of 14 days from the conclusion of the contract, provided that:
    1. the service has not been fully rendered, and
    2. the Customer has not expressly agreed that the Agency begins performance before the withdrawal period expires.
  2. If such consent is given, the right of withdrawal expires prematurely.
  3. For digital products, the right of withdrawal lapses entirely pursuant to §356 (5) BGB as soon as the Customer has gained access or initiated a download.
  4. Entrepreneurs are not entitled to any right of withdrawal.
  5. Refunds are excluded once work has commenced or initial drafts have been delivered.

9. Liability for Content and Limitation of Liability

  1. The Customer bears sole responsibility for all content provided. This includes all copyright, trademark, and personal rights implications.
  2. The Customer shall fully indemnify the Agency against any claims asserted by third parties arising from Customer materials, including all legal and procedural costs.
  3. The Agency’s liability is limited—where legally permissible—to intent and gross negligence. Liability for indirect damages, loss of profits, or algorithm-related changes in reach is excluded.
  4. All marketing and strategic recommendations are non-binding; no specific success is guaranteed.

10. Use of AI Technologies

  1. The Agency is entitled to use AI-assisted systems, automated tools, or algorithmic technologies in the performance of services without requiring separate notification to the Customer.
  2. The Customer acknowledges that AI-based processes are a standard component of modern digital production and do not create any independent rights to underlying models, prompts, or internal technical workflows.
  3. The Agency accepts no liability for AI-related limitations, errors, or changes caused by external providers.
  4. The Customer receives usage rights only to the final deliverables, not to internal working files or AI-generated intermediary processes.

11. Subcontractors and Auxiliary Agents

  1. The Agency may engage subcontractors, freelancers, or external service providers without the Customer’s prior consent. The Agency remains the sole contracting party and responsible service provider.
  2. The Agency is not liable for delays or performance deviations caused by third parties unless due to its own gross negligence.

12. Usage Rights and Portfolio Use

  1. Upon full payment, the Customer receives simple, non-exclusive usage rights to the delivered results.
  2. Not included are:
    1. exclusive usage rights,
    2. unlimited licenses (spatial or temporal),
    3. delivery of raw files or open project files,
  3. unless expressly agreed in writing.
  4. The Agency is entitled to use all created works including social media content, designs, videos, and branding elements for reference and portfolio purposes, including:
    1. on the Agency’s website,
    2. on social media channels,
    3. in presentations,
    4. in sales materials.
  5. No separate approval from the Customer is required for such use.

13. Data Protection and Confidentiality

  1. The Agency processes personal data in accordance with the GDPR exclusively for fulfilling contractual obligations.
  2. The Customer is responsible for providing all personal data lawfully and correctly, particularly when supplying access data or third-party content.
  3. Both parties agree to maintain strict confidentiality regarding all information obtained throughout the collaboration, regardless of the form of transmission. This obligation persists beyond the termination of the contract.

14. Contract Duration, Termination, and Settlement

  1. Monthly contracts automatically renew for successive one-month periods unless terminated in writing with 14 days’ notice.
  2. The right to extraordinary termination remains unaffected.
  3. Upon termination, all outstanding payments become immediately due. No refunds are granted for services already rendered or commenced.
  4. Obligations concerning confidentiality and usage rights continue beyond the end of the contract.

15. Place of Jurisdiction, Applicable Law, and Severability Clause

  1. German law shall apply exclusively.
  2. If the Customer is an entrepreneur, the exclusive place of jurisdiction shall be the registered office of the Agency in 77723 Gengenbach, Germany.
  3. Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid one that most closely approximates the economic purpose of the original provision.
© 2026 Click Media Agency. All rights reserved.

+90 554 009 09 77
info@ck-mediagency.com

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